• Welcome to the Riverbank Practice

    We are currently accepting new patients.

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  • Clinics & Services

    We offer a range of clinics and services at the practice.

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    Clinics & Services
  • Home Visits

    We offer home visits to patients who are housebound or too ill to attend the surgery.

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    Home Visits
  • Repeat Prescriptions

    Repeat prescriptions will be ready for collection in two working days.

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    Repeat Prescriptions

Welcome to the Riverbank Practice

Please DO NOT attend the practice.  We are currently triaging all patients by telephone.  If you have a continuous cough, loss of smell or taste and/or temperature then please follow the advice/guidance on the NHS INFORM website http://www.nhsinform.scot

Video Consultations

If you have been asked to attend a video consultation with one of our clinicians, please view the information sheet (.pdf, 1.16MB)on how to get set up.

Emailing Photos

Have you been asked to email us photos?

Click here for our 10 step guide for taking the most helpful photos for our clinicians.


Station Road, Dumbarton G82 1PW
TEL: 01389 811862


This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.

The practice, which was formed in 1986, consists of six doctors (one male and five female), each bringing with them their own areas of interest and expertise. Additional skills in clinical areas such as dermatology, asthma, diabetes and family planning bring added value to the services which are already being delivered.

Advanced Practice Physiotherapist

Hannah Wilson, an Advanced Practice Physiotherapist has joined our team.  If you have a bone, muscle or joint problem she can see you rather than the GP.

How can she help me?

  • Make a diagnosis and develop a plan
  • Provide exercise advice
  • Manage pain, linking with GP for medication or sick line if need
  • Referral for further investigations
  • For ongoing treatment you may be referred to the main physiotherapy service or Orthopaedics at the hospital

Know Who To Turn To

Choose the right option for your condition - how and when to access essential services, day and night, all year round.

Click here to find out more about the different services available to you.

For services near you visit: www.nhsggc.org.uk/patients-and-visitors/know-who-to-turn-to

Why does the Receptionist what to know what is wrong with me?

Our Reception staff are trained to ask certain questions in order to ensure you receive the most appropriate medical care from the most appropriate health professional.

Book Appointments & Order Repeat Prescriptions Online

The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.You can book and cancel your appointments and request repeat medication on line. To do this you need to register with the practice and obtain a password to enable you to access this service.  Please complete an application form available from reception.

If you already have your password then you can click the link below to access Patient Access.

Sign in to Patient Access

Surgery Times

The surgery is open continuously from 8.00am - 6.00pm for telephone calls and 8.30am - 6.00pm for face to face contacts, Monday - Friday.

The surgery also offers extended opening hours on a Tuesday evening when appointments are available after 6.00pm.

Appointments can be made by telephoning 01389 811862 or by calling in at the surgery.

If you cannot keep an appointment please inform us as soon as possible as this will assist in oversubscribed situations.

Out Of Hours

Between 6.00pm - 8.00am Monday to Friday and from 6.00pm Friday to 8.00am Monday the surgery is closed. In order to obtain medical advice during this time please call NHS 24 on 111. An experienced nurse will make an assessment on whether you should be seen by a GP or need to go to the local hospital for further assessment or treatment.

Health Conditions A to Z

Please DO NOT attend the practice.  We are currently triaging all patients by telephone.  If you have a continuous cough, cold/flu symptoms and/or temperature then please self-isolate for 7 days and follow the advice on the NHS INFORM website http://www.nhsinform.scot